faq

1. How long does it take for my account to be setup?
2. What are R2Group's (Domain Name Server names) DNS ?
3. How much is it for bandwidth Overages?
4. Do you support FrontPage? 
5. Can I password protect directories?
6. Do you provide website traffic stats? And if so which ones?
7. Will I be able to configure the subdomains absolutely the way I need?
8. Do you support ASP (active server pages)?
9. Do you support PHP?
10. Why R2Group LLC?
11. Do you offer dial-up Internet connectivity?
12. Do you place banner advertisements on my website?
13. Do you support Java applets, Shockwave and Flash?
14. Can I upgrade at a later date?
15. Do you support My SQL Databases?
16. Do you support PERL?
17. Do you support streaming audio/video?
18. Will I have unlimited access to update my website?
19. What if I order a new web hosting account, but I don't hear from you. What should I do?
20. Do you provide technical support?
21. Do you offer a control panel?
22. Can you recover my website data from your system backups?
23. More Questions?   Contact Us

1. How long does it take for my account to be setup?
   Usually within 1 hour but it can take longer during peak sales hours.
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2. What are R2Group's DNS (domain name server) names?
   

   Primary DNS:		ns0.r2group.com
   Secondary DNS:		ns1.r2group.com
   Tertiary DNS:		ns2.r2group.com

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3. How much is it for bandwidth Overages?
   $1/GB
   
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4. Do you support FrontPage?
   Yes, we do.
   
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5. Can I password protect directories?
   Yes, you can password protect any or all of your directories with your Control Panel. You can also grant access to those protected directories to specific individuals by setting up usernames and passwords for an unlimited number of users.
   
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6. Do you provide website traffic stats? And if so which ones?
   Yes, we provide access to website traffic stats for all our clients. Our CPanel uses Webalizer and Analog.
   
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7. Will I be able to configure the subdomains absolutely the way I need ?
   Yes, CPanel manager allow changes to be made easily.
   
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8. Do you support ASP (active server pages)?
   No, we do not support ASP. ASP runs on Windows which is not our OS of choice.
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9. Do you support PHP?
   Yes.
   
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10. Why R2Group LLC.?
    

    Our Customers Benefit From Industrial Strength Infrastructure

    • Dual OC-192 fiber optic connectivity & Multiple DS-3 backbones
    • Dual OC-12 Lucent and Alcatel multiplexers
    • Cisco 7000 series routers & switches
    • Ultra-fast, multi-processor RAID servers
    • SONET technology for maximum redundancy, fault tolerance, and load balancing
    • NOC routes IP traffic down the fastest path using BGP4 protocol
    • R2Group & Associates 93,000 sq. ft. modern support center / 5,000 sq. ft. state-of-the-art all fiber optic NOC
    • Super cooled and powered to guarantee maximum up time for your hosting needs
    • Rigorous physical, electronic, and personnel security measures protect
    • R2Group & Associates patented Managed Load and Redistribution System (MLRS) ensures that server and machine resources operate at peak efficiency. Bottom line - your Web site has to be fast, available, and reliable and AIT's reputation is based on making sure that it is.
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11. Do you offer dial-up Internet connectivity?
    Yes we offer services through our associate partners. We focus 100% of our business on providing affordable web hosting services.
    
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12. Do you place banner advertisements on my website?
    No, we do not place any forced advertisements on your website.
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13. Do you support Java applets, Shockwave and Flash?
    Yes, we support all services that run on the client-side.
    
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14. Can I upgrade at a later date?
    Yes you can. At any time for no charge.
    
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15. Do you support MySQL Databases?
    Yes we do. Some of our packages even offer unlimited MySQL databases.
    
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16. Do you support PERL?
    Yes we do.
    
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17. Do you support streaming audio/video?
    Our systems support streaming media over HTTP (hypertext transfer protocol). By using HTTP streaming, you can stream media without paying any additional monthly hosting costs for licensing expensive streaming media servers, such as Real Audio servers.
    
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18. Will I have unlimited access to update my website?
    Yes, you have unlimited 24/7 access to update your website.
    
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19. What if I order a new web hosting account, but I don't hear from you. What should I do?
    If you do not receive an email from us within one hour of signing up, please contact sales. If possible, please include your confirmation number, domain name and contact information in your email.
    
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20. Do you provide technical support?
    Yes, we provide 24/7 technical support via email only. HelpDesk Support 24/7 and phone support is available. Coming soon active online support.
    
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21. Do you offer a control panel?
    Yes, we provide our customers with a free web-based control panel, which allows easy management of their web hosting account.
    
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22. Can you recover my website data from your system backups?
    We offer superior backup support with several layers of redundant backup systems to ensure your information is not lost.
    MLRS Technology - The R2Group & Associates "Managed Load and Redistribution System" (patent pending) is unique in the industry, allocating network and server resources according to need. This prevents machine overload and ensures that customers do not encounter unnecessary slowdowns when visiting your site.
    99% Network Uptime - State of the art facilities and equipment in dual data centers keep you up and running. Our systems are fully redundant and staffed around the clock. UPS and generator back up ensure your site stays up.
    UPS & Generator Backup - State of the Art and tested on a regular basis to ensure functionality. Clean, redundant, and dependable power ensures your site stays up all day, every day.
    Tape Backups - Another level of redundancy to protect your data. R2Group runs RAID configurations for its servers. Data is stored on and off site. The purpose of our system backups is for disaster recovery in the event of a system failure. We do not provide copies of files lost or deleted as a result of customer error. We suggest that customers keep up-to-date backup copies of their website fles for thieis purpose.
    
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